Hurst Plastics transport department certainly has cause to celebrate at the moment, after being recognised by their customers for achieving outstanding performance on deliveries over the last six months.
The department, consisting of a team of nine drivers, not only surpassed their average month on month target of 98%, for on-time-in-full delivery performance, but also gained accreditation from customers praising them for outstanding service.
Jon Brake, Transport Manager for Hurst Plastics commented “It’s been fantastic, not only to outperfom our internal performance targets, but to receive such overwhelming feedback from customers congratulating the department on our consistent helpfulness, competence and cheeriness is a real credit to the team. One particular customer commented, ‘their buying experience had been heightened by the professionalism shown from the Hurst drivers, topping that of any other suppliers they dealt with’.
“We always encourage our frontline staff to work with customers and review their needs. Together, our drivers have over 70-years combined service working for Hurst and have built up strong relationships over the years delivering a regular and consistent service.
“The driver’s input has been invaluable to help us understand our customer’s individual delivery needs and improve our service. It is important for us to be able to offer flexibility; in turn allows us to tailor deliveries around customer’s opening times, rectify a customer’s problem ‘on-the-spot’ and combine orders to reduce deliveries, all contributing towards the last six months achievements” adds Jon.
Mark Atkinson, Sales Director for Hurst Plastics added “We are extremely pleased with the achievement and volume of compliments our transport department have received. Transport and deliveries can sometimes be an emotive subject within a business, so credit also to our customers for recognising their efforts.”
Hurst Plastics run a fleet of twelve Mercedes-Benz Spinter vans, covering the whole of the UK. All vans are specially fitted with tracking devices, making it easy to supply customer’s information for delivers. Further plans to improve the service are in place for early 2013 to enable customers to track their deliveries on-line. More information will be supplied by Hurst over forthcoming months.