Following recent reports of fraud and scams currently happening in the industry, the Glass and Glazing Federation (GGF) is to set out a plan of action in 2013, to support GGF Members and protect consumers against fraudulent activity by bogus companies.
In the last few weeks some GGF members have contacted the Federation and reported fraudulent activity in the following ways;
- Individuals and false companies posing as GGF Members, taking deposits from homeowners and then being non-contactable, leaving non-existent phone numbers and false addresses.
- Individuals and companies posing as GGF Members, taking deposits then carrying out sub-standard and shoddy work and then being non-contactable leaving non-existent phone numbers and false addresses.
There have been other reports of fraud being committed online and over the phone by scamsters seeking to gain a customer’s bank details, take “deposits” and then are never heard of again.
This criminal activity is having a direct impact on some GGF Members but it also affects the GGF and the industry in general. As a result, the GGF will be putting an anti-fraud campaign into action in 2013. The campaign will include;
- Issuing Members with new GGF branded materials to prove they are a genuine GGF Member company.
- Encouraging Members to use the GGF ID cards
- Issuing Members with anti-fraud awareness posters and literature
- Focusing PR resource on areas where this kind of fraud is occurring. This will include sending press releases and information to regional press
- Creating a new section on the GGF Website offering customer’s advice on how to counter fraud and where to report it
- Reporting those who are committing these scams to the police
- Reporting companies who are using the GGF logo when they are not GGF Members to Trading Standards
The fundamental message in this awareness campaign will be to advise customers to always use a GGF Member company and to check they are a genuine GGF Member before signing contracts or passing over any money, cheques or bank details. This can be checked by visiting the GGF Members directory or by contacting the GGF directly by phone or via email.
How can you help?
If you know of any industry related scams going on in your area then please send any information or local press reports to the GGF by email firstname.lastname@example.org or call 020 7939 9101.