When Hurricane Sandy almost completely destroyed a New Jersey homeowners’ conservatory, it was Network VEKA and New York-based Hampton Conservatories, LLC to the rescue!
Homeowner Susan Jannucci used a local company which is now out of business, to create her conservatory in 2004, that was built using VEKA plc profile.
As she explains, when Hurricane Sandy hit, they were in despair when a 100 foot oak tree landed on the roof: “The conservatory roof was severely damaged, but unbelievably, the walls and windows held up – something that the disaster site surveyor couldn’t believe.
“Anything that he had seen like this before had resulted in the total collapse of the structure.”
Determined to have her conservatory roof re-built with exactly the same quality, Susan sourced the conservatory wall components back to the Burnley-based manufacturer, and emailed Network VEKA with a plea for help in locating someone in the New Jersey area that could help them.
Network VEKA MD John Ogilvie immediately contacted Paul Avis at Hampton Conservatories, LLC, and within a couple of months, the New York-based conservatory specialist had surveyed the site and ordered the new replacement roof with a promise to get the room restored quickly.
True to his word, Paul and his team returned shortly after Christmas and spent two days replacing and repairing the conservatory roof.
John Ogilvie comments: “Leaving every customer 100% satisfied is something that goes hand-in-hand with Network VEKA, so when we received the email from Susan Jannucci, we were not going to let 3,500 miles get in the way of our commitment to customer satisfaction!”
Photo credit: Hampton Conservatories, LLC