Door-Stop has always offered simple, fast online ordering to its customers. And now, with the addition of the new Customer Service Centre any after sales issues can be solved just as easily. Clicking on the Customer Services tab at www.door-stop.co.uk opens a guide to the new service, explaining how orders – and any changes you’ve made – can be managed.
Nick Dutton, Managing Director of Door-Stop UK, is enthusiastic about the new facility. “Problems at Door-Stop are rare – as our 3 day delivery guarantee testifies – but if and when they do occur they should be dealt with as efficiently and quickly as possible. That’s what our new service centre is about. Customers can follow on-screen instructions to raise a ‘help request’ for customer support. It’s designed to make life simple: with just a few clicks they can let us know what the problem is and when it was first noticed. And as it’s in the customer’s secure area of the Door-Stop website it’s available 24/7. The entire chain of conversation, events, and files are uploaded as they happen so there’s no more digging through old emails; it’s all neatly filed away in your Customer Service Centre.”
“If there’s something you need to show us, then just show us,” continues Nick. “You can simply attach the file to your help request. Our systems calculate exactly where your query is best directed so the right person can help straight away. Customers who have already used the new Service Centre tell us it’s brilliant – and I have to agree!”
For more information on the new Customer Service Centre visit www.door-stop.co.uk and click on the Customer Services tab.
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