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total support

Total Support Training lives up to its name again

Total Support Training based in Southall has been working with Holloseal Windows in Cambridgeshire for the last 12-18 months and 29 of the employees recently completed the GQA Level 2 Certificate in Glass Processing QCF qualification and the GQA Level 2 Certificate in Glass Related Operations. Along with these, they also completed their Functional Skills qualifications making up the full Level 2 Apprenticeship. Sean Hayes from GQA attended a presentation at Holloseal on the 17th October where a number of achievers were presented with their certificates.
Present from Total Support were Sharon Alderton (Centre Coordinator and IV), Keith Bear (Assessor and IV) , Bob Gardiner (Assessor) and Brian Mustill (Operations).
Sharon explained “When Keith and I went along to Holloseal to explain the qualifications and delivery process,I thought this would be done in small groups but the whole factory stopped work and so I had to speak to the whole workforce at once. Although there were a few challenging questions I was able to explain how we would be supporting them throughout the process and by the end of the discussions almost everyone was really looking forward to getting started”
Bob Gardiner has been the main Assessor for the Holloseal candidates and said “The people here have been a real pleasure to work with and the difference in how they work is really noticeable. Productivity has increased, machinery is cleaner and there is a really good atmosphere in the place”
Holloseal MD Fraser Nicol said “As we run a shift system and have to meet the demands of our customers the team at Total Support were very supportive and flexible in their approach. We have also noticed a real difference in the production since our operatives started working on their qualifications”
Sean Hayes said “I was delighted when Sharon asked me to attend the presentation, it is always great to see where qualifications are delivered that add value and there is no doubt this is the case here. The relationship between all at Holloseal and Sharon’s team is clearly one of the key factors in the success story, and the partnership continues as Total Support has just signed up another 4 Apprentices at Holloseal”
The picture shows a number of achievers shortly after being presented with their Certificates. Others were not on the picture due to holidays or shift patterns.

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