At last year’s FIT show Door-Stop wowed the industry with a unique guarantee – If It’s Late, It’s Free. The confident claim caught attention across construction too. One year on and the leading composite door manufacturer has delivered on its promise, with 1 door given away for every 3,788 made.
“This works out at 0.027% – a remarkable level of service,” comments Door-Stop’s Business Unit Director, Martin Dickie. “Furthermore the guarantee is available on every one of our doors as standard, and a counter on www.door-stop.co.uk is updated weekly. Details are also posted on our Twitter account @doorstopdoorswith the hashtag #ifitslateitsfree-it keeps us on our toes! Almost all our deliveries are on time, in full, but on the rare occasion something does go wrong, customers know they’re covered.”
Customers who make a claim can get all of their money back through orders placed in the following 30 days. “One company spent theirs on a Door-Stop door for the showroom!” adds Martin. “It’s a pretty special guarantee, but we’ve got something bigger to launch at this year’s show. See us at the entrance of Hall 3 to find out!”