Novaseal, a leading Hampshire based Deceuninck fabricator and installer, has enjoyed steady growth since its start in 1998. From a single trade counter outlet, Novaseal has grown to have two trade counters and three manufacturing facilities – and there is more growth planned. Managing Director Gary Grundy at Novaseal, explains: “We continue to diversify, people come to us for answers, which leads us to new products and new solutions. The majority of our business comes from recommendations or repeat sales.
Our customers trust us to work out the best product, design and material to suit their requirements.”
“It’s the secret of our success. We provide what the customer wants rather than what we want to sell them. We like to think there’s always an answer to any problem and we know Deceuninck operates in the same way. All Deceuninck’s efforts go to supporting us, their customer. When it comes to changes in legislation, and there have been a good few, they have been one step ahead, ready to help us meet whatever the latest requirement is. Whether it’s CE Marking, energy ratings or any other set of rules we need to comply with, their support has been, and continues to be fantastic! We’ve been with them from the start and we’re extremely pleased with their quality of service.”
Novaseal, an ISO 9001 registered company, is planning its next phase. Within 5 years it plans to have all manufacturing in one building, together with new offices. Existing trade counters will be expanded and locations found for new ones. Gary Grundy explains: “We’ve got great plans for expansion, built on a solid foundation of existing customers. The design side is taking off, offering us great opportunities for creative development. And we know Deceuninck will be right there beside us to maximise the opportunities.”