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Distinct Lack of Trust

A survey has found that homeowners are not doing maintenance and repair work because they cannot find builders and other tradesmen that they trust.

The findings are according to the 2014 Homeowner Survey from the HomeOwners Alliance and TrustMark, the government endorsed ‘find a tradesman’ scheme. It showed that finding a trusted builder is such a major problem across regions of the UK that it means that the nation’s housing stock could be ending up in a state of disrepair.

Over half of homeowners (58%) said they had difficulty finding a ‘trusted’ builder to assist with home repairs or improvements. These difficulties were having a big impact on the work that homeowners decided to do, and how they did it.

Among the homeowners who have difficulty finding trusted builders, 12% did not do the work at all, while a quarter (26%) delayed the project. Alternatively, affected homeowners did their own repairs/ DIY (40%), did essential works only (27%), or used tradesmen they were uncertain about (28%).

Key findings from the 2014 Homeowner Survey, conducted by YouGov, included:

 

58% of UK homeowners say they find it difficult to find a tradesman they trust to help with either home repairs or improvements, with one in five (21%) saying that it is “very difficult”.

Women are more likely than men to find it ‘very difficult’ to find a tradesman they trust to help with either home repairs or improvements. 24% of female homeowners as against 17% of male homeowners say they find it very difficult to find a tradesman they trust.

Regionally, the difficulties of finding a reliable builder or tradesman is greatest in London (67%), the East (66%) and the Midlands (64%), compared with the national average of 58%, saying they have difficulty finding a reliable builder or tradesman to assist with home repairs and improvements.

 

Liz Male, Chair, TrustMark, said of the findings: “A nation of homeowners is at the mercy of leaflets through the door or findanyoldbuilder.com websites because they don’t have a network of local tradespeople they can turn to. The price we pay are homes lacking proper care and attention, an ever deteriorating housing stock and the financial burden of £1.9 billion a year paying to fix botched jobs by tradesmen who were just not qualified to do the work.”

 

 

Caption             Liz Male, Chair, TrustMark – public are handing over of £1.9 billion a year and “paying to fix botched jobs by tradesmen who were just not qualified to do the work”.

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