At Stuga there is always an interest in why so many British and Irish uPVC window and door frame fabricators like to deal with the company and although there are normally several answers many of them repeat and so attempts are made to reinforce what it is they like.
Stuga sawing and machining centers are well known for being easy to operate and easy to understand when it comes to keeping them going. In other words they are not overly complicated and use simple systems that most people can deal with. They also tend to do exactly what they are claimed to do with regards to operations and output. It is easy for anyone to make inflated claims about machinery output and many do this, whereas Stuga will calculate output accurately and then guarantee it against measurable criteria.
Stuga has a reputation for friendly staff and with a very low staff turnover everyone gets to know how the company and the people work which is reassuring going forward.
What is worse than software that doesn’t work properly and having to get a third party in another country to resolve this? Stuga software is written by Stuga staff and looked after by Stuga staff. Updates are free and always readily available. Liaison with First Degree and Business Micros is by Stuga.
This is the key one for most people. Stuga has a team of seven geographically based service engineers covering the whole of UK and Ireland. They are fully trained by Stuga and specialize in Stuga machines so they are not expected to be experts on many different types, which is critical when it comes to getting them back into production as fast as possible when things go wrong. The field service team is backed up by in-house staff here in the United Kingdom, speaking our language and in our time zone, taking the same bank holidays as us.
The in-house team is able to monitor software issues and machine operation online as well as see each machine in the field as it works with onboard cameras that give sound as well as vision. These cameras can also be used to record events for later analysis.
For further information on Stuga please call 01493 742348 and ask for machinery sales or visit www.stuga.co.uk and fill in the contact form.