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GQA Survey Sets Benchmark For On-Going Customer Service Levels And Future Industry Training And Qualifications Requirements….

Mick Clayton, CEO of GQA, the fenestration industry’s qualifications writing body tells us how their recent customer survey has acted as a real boost….

“Well now we know for sure the things we are doing right, where we can improve, and where we can develop.  The results of the recent 50 point survey we carried out with The Independent Ratings Company have given us all a real boost.  The response from our customers was first class, showing they are truly engaged with us; it has given us a clear mandate as to what we are doing right, what they feel we can do better, and some great suggestions of how we can widen our product offering in the future”.

Over 95% approval rating for our External Quality Assessors….

“We will be making the results of our survey available for all our customers to see in the very near future; it is interesting to get their take on how the industry views qualifications, MTC’s, and training in general, and it is re-assuring for us to see the level of genuine engagement we have with them”.

“Qualifications and training for operatives within our industry have always been important; they will become even more so in the future.  Spurred on by the results of our survey GQA will continue to be at the forefront of driving an understanding of their importance, and in making new qualifications available for those who want to develop their careers further through learning and training”.

GQA Qualifications writes the qualifications for the industry and supports their delivery through its 75 approved centre partners across the whole of the UK.

If you would like industry relevant qualifications and related development for your operatives, please get in touch.

www.GQAQualifications.com       01142720033       info@gqaqualifications.com

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