FrameXpress, the Midland’s leading independent fabricator has instigated a number of new training initiatives for staff to reinforce its corporate position and further improve customer services
In line with the company’s commitment to maintain an on-going staff development and training programme, the new initiatives have been introduced to encourage staff with individual career development and aspirations.
Since joining the company as HR Manager, Angela Griffin has made it a priority to monitor and improve standards where appropriate, to ensure that staff are trained to the highest levels. She believes that this also helps to boost team morale overall.
Quality Management systems have been evaluated with new procedures introduced by Angela over the last 12 months. NVQs remain important qualifications to Senior Directors who are looking to maintain consistently high standards across all departments whilst also improving career prospects for individuals.
Currently two members of staff are enrolled on NVQ training initiatives with Matrix Training in Telford. Zen Hunt has just completed the first phase of a Level 3 NVQ in Customer Care which should be finished in July.
Hayley Williams is on a Youth Apprentice Scheme that will allow her to develop her corporate administration skills. Hayley is due to complete this Business Administration course in the Summer.
The NVQ programmes evaluate a number of core communication aspects, then ascertain skills in various departments from impression and image, through to delivery and generally handling any problems which may arise in a highly professional manner.
With on-site evaluation this ensures that frameXpress can maintain production levels, whilst at the same time offers recognised NVQ qualifications to staff who wish to progress further within the industry.
All this takes place in-house and during working hours to ensure that practice and theory can be combined quickly and effectively, without too much disruption to manufacturing.
In addition to professional staff development Angela has been responsible for a number of procedural developments at frameXpress. With the team now expanded to sixty one members of staff she has introduced mandatory ‘Palm Reading’ as people move on and off site during the day. Primarily, this ensures that everyone is accounted for during fire drills.
Furthermore, with a bigger team, additional internal restructuring has taken place with the introduction of a new internal job application process, which is expected to further boost staff morale as positions arise.
Angela Griffin comments, “We try to ensure that staff are encouraged to aim high on both a personal and professional level. This maintains the standards frameXpress customers have come to expect and as such Stuart and Mark openly encourage career development. Ensuring that we offer the best to customers comes as much through investment in the team as it does in equipment and products.
We believe this benefits both the company and its customers in terms of guarantees and the levels of professional service provided. We will always try to offer candidates as much support as possible in order to achieve their career ambitions.”
Further training courses will be run by frameXpress throughout the year for staff in various departments as part of the ongoing training and development initiative.