If there is one thing Deborah Hendry, managing director at colour coating specialist Kolorseal has been driving the business towards over the last 10 years, it’s to ensure Kolorseal achieve service superiority at every level for its customers and customer’s customers.
Deborah explains how Kolorseal offer much more than just a colour coating service, and how the business has evolved over the last 10 years, to ensure they take the ‘hassle’ out of buying coloured products.
“Regular feedback from our customers has helped us gain an insight in to their needs and position the business to cater for the varying services which are needed. We believe a ‘listening to attitude’ as one of the key important elements in our business; it has enabled us to grow year-on-year, bringing us closer to our customer’s needs.
“We attended The Fit Show last year, a first for Kolorseal, but giving us the opportunity to gain feedback from potential new customers. One view point, which we gained from installers and fabricators, were their concerns when buying-in coloured products.
“Kolorseal offer a door to door service, either via a weekly collection and delivery method, or a fortnightly supply and colour service. What does this means to the fabricator? You send in your order, we collect when you require us to, paint and return the products within 5 working days.
“For the installer, order your desired size and style of window or door, Kolorseal orders the item on your behalf, paint and deliver back within 14 working days. It couldn’t be simpler.” Deborah adds.
Kolorseal can colour coat any PVCu, glass or metal product to match customer’s requirements, backed by a 10 year guarantee. For more information regarding Kolorseal’s door to door service or to view colour options visit www.kolorseal.co.uk or call 01924 454856.