GGF urges glass and glazing businesses to understand implications of Consumer Rights Act 2015.
The Act is a major part of the government’s reform of UK consumer law and it is claimed that it will boost the economy by £4 billion over the next 10 years by streamlining complicated law from eight pieces of legislation into one.
Although the Glass and Glazing Federation admits to failing to get any of its recommendations adopted in the original Bill, it is committed to informing its members of the ramifications before the law comes into force at the beginning of this October.
The principal changes that need to be recognised are:
• What should happen when goods are faulty.
• Unfair terms in a contract.
• What happens when a business is acting in a way that is not competitive.
• Written notice for routine inspections to be given by public enforcers, such as Trading Standards.
• Greater flexibility for public enforcers to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm.
As well as these changes there are two new areas of law covering:
• What should happen when digital content is faulty – the Act now gives consumers a clear right to repair or replacement.
• How services should match up to what has been agreed and what should happen when they do not, or when they are not provided with reasonable care and skill, e.g. giving some money back if it is not practical to bring the service into line with what was agreed.
“The new Consumer Rights Act will have far reaching consequences for all companies in our industry and I’d urge every company to be well prepared for the impact,” stated Brian Smith, Home Improvement Director, GGF. “The main concern is how the Act will introduce a ‘short term right to reject’ of a default 30 days for consumers to reject faulty goods, rather than continuing with the current ‘reasonable period’.”
The GGF has expressed its concerns to the Department of Business, Skills and Innovation (BIS) that this could create problems for the domestic replacement glazing industry when consumers try to reject windows and doors which have been installed.
The Federation has arranged for a presentation by a Trading Standards Lead Officer, entitled Likely effect the new Act will have on our industry at the GGF Joint Window and Door Group and Conservatory Association meeting at the end of April in Solihull, Midlands to which all members are welcome. Further presentations by GGF staff to members around the regions will then follow during the months up to October before implementation of the Act.
Brian Smith, Home Improvement Director, GGF – “The new Consumer Rights Act will have far reaching consequences for all companies in our industry and I’d urge every company to be well prepared for the impact.”