Phoenix Doors, one of the UK’s leading manufacturers of GRP composite doors and PVC panel doors has recruited Ian Blatt as Sales Office Manager, strengthening its customer-facing department as the company gears up for a series of exciting new product launches.
Ian Blatt brings a wealth of customer service experience from outside the fenestration industry to his new role in which he is responsible for overseeing all aspects of customers’ orders, from initial order to final delivery, at the Cambridgeshire-based company, part of the MASCO UK Window Group.
Maintaining the excellent customer service levels for which Phoenix Doors is renowned is a key aspect of his role. Ian takes over from Will Reader who has left to pursue new career opportunities.
Haydon Statham, Phoenix Doors’ Sales Director, believes Ian’s strong financial services and call centre background will stand him in good stead in a completely new sector, saying: “Being half-American, he has an in-bred sense of what good customer service is all about and this is a real strength that we have brought into Phoenix to enhance the customer experience. In my view, Ian is the man for the job.
He continues: “Over the last 13 years Will has done a super job here and we’re really sorry to see him go, but he leaves a great legacy for Ian to build on and take the customer experience to the next level within Phoenix.”
Imminent new product launches at Phoenix Doors include the game-changing Meridian 70mm high-performance rebated composite door and an additional PVC outer-frame for composite doors and door panels, further widening the choice for installers.
Ian adds: “Phoenix Doors is a successful company that has grown through a consistent focus on supplying a wide-ranging quality product range, backed with great customer service.
“I’m enjoying getting to grips with a new, largely entrepreneur-led sector and bringing in fresh ideas on how we can further build on enhancing current excellent levels of customer support and service.”