Advertise with MyTradeTV! Promote your content! Please contact us on 01924 918171

Colin Torley VEKA Sales and Marketing Director-1

85% Of Network VEKA Members Score Perfect Customer Feedback

More than 85% of Network VEKA member companies were recently judged to have completed perfect installations and provided flawless service by the toughest of critics: their customers.

In total, 74 companies returned unbeatable 100% ratings. The lowest figure for the month was 96.6%, delivering an average across all companies of 97.5% – a typically high result for the Network, far outscoring the industry ‘norm’ of just 83%.

“What’s even more impressive about these figures”, comments The VEKA UK Group’s Sales and Marketing Director, Colin Torley, “is that, for Network VEKA members, they’re nothing out of the ordinary! Companies whose customer satisfaction scores don’t meet our required standard are first offered assistance to address the issue but, if the situation continues, are no longer permitted to remain as members.

“Network VEKA’s priority has always been to provide the products and service that customers deserve and expect when making such significant investments. When we started nearly 20 years ago, our industry was in a state of disrepute, largely due to unscrupulous traders whose only motivation was profit. We were determined to never be tarred with that brush, and that premise remains true to this day.”

For customers to access Network VEKA’s trademark, ten-year, insurance-backed guarantees, they must first complete a customer satisfaction questionnaire that is submitted directly to the organisation’s HQ. “That way,” Colin continues, “we know that customers’ feedback hasn’t been influenced in any way, allowing us to address any criticisms with the respective member company and, equally, give credit for the praise they receive – at events like the annual Network VEKA AGM and Awards, for example.

“The organisation is all about giving customers the best. We invest in keeping our members ahead of the game, providing training, advice on building legislation, and – with the Network VEKA Academy – subsidised opportunities for fitters to gain industry qualifications and further their careers.

“Customers get the end benefit of all this support but, of course, there are great advantages for members’ businesses too. Professional marketing with the weight of the Network VEKA name, and our commitment to only using the finest systems from The VEKA UK Group – they’re all qualities that put a business ‘on the map’, instilling customer confidence and peace of mind before a quote has even been drawn up.

“For us, the reward lies in these customer satisfaction figures. We know what we’re doing is working and, what’s more, we can prove it! There’s been a lot of industry talk about the validity of online review sites recently. Our system is fail-safe, so there should be no doubt in a homeowner’s mind that, with Network VEKA, they’re getting the best.”

For more information on Network VEKA and to see its latest, five-star customer reviews, visit the organisation’s website: www.networkveka.co.uk

Tags
,

Comments

Leave A Comment

3 × one =

  • Access Control
  • Advice
  • Advice & Tips
  • Air Conditioning
  • ALEX Expo
  • Aluminium
  • Aluminium Windows
  • Appointments
  • Appointments
  • Appointments
  • Architects & Specifiers
  • Architecture
  • Associations & Regulators
  • Auto Locksmith
  • Auto Locksmith Tools
  • Auto Locksmith Tools
  • Auto Locksmith Training
  • Awards
  • Awards
  • Awards
  • Blinds
  • Blinds
  • Boilers (Service & Repair)
  • Building
  • Carousel 1 Category
  • Case Studies
  • Casement Windows
  • CCTV
  • CE Marking
  • Certification
  • Charity
  • Colour Coating
  • Colour Coating & Foiling
  • Competitions
  • Composite Doors
  • Conservatories
  • Conservatories & Orangeries
  • Conservatory Roofs
  • Construction Consumer Advice
  • Consumables
  • Consumer News Glazing
  • Cylinders
  • Decorative Glass
  • Decorative Glass
  • Demolition
  • DGCOS News
  • Diagnostics
  • Digital locks
  • Door Hardware
  • Door Hardware
  • Doors
  • Drainage
  • Editor's Corner
  • Energy Efficient Windows
  • Energy Saving
  • Events-Exhibitions & Associations
  • Exhibitions
  • Exhibitions & Associations
  • Fabricators
  • Featured
  • Fensa News
  • Fensterbau 2014
  • Fire Proof Glass
  • FIT Show 2016
  • Foiling
  • Folding/Sliding Doors
  • Furniture
  • G13 Awards
  • G14 Awards
  • Gas
  • Genaeral
  • General
  • General
  • General Locksmith Tools
  • General News
  • General News
  • General news
  • General news
  • GGF
  • GGF News
  • Glass
  • Glazing
  • glazing
  • Glazing Consumer Advice
  • GQA Qualifications
  • Green Deal
  • Guest Blogs
  • Hardware
  • Hardware
  • Hardware
  • Health & Safety
  • Health & Safety
  • Health & Safety
  • Health & Safety
  • Health & Safety
  • Heating Spares & Controls
  • Helen Duval
  • Home Improvement
  • IGU Manufacturing
  • Installers
  • Insulation
  • Interactive magazines
  • Interactive magazines
  • Interactive Magazines
  • Interactive News/Mags
  • Key Cutting
  • Key Cutting Machinery
  • Key Cutting Machines
  • Keys/Fobs & programming
  • Kitchens & Bathrooms
  • Lead Generation
  • Lock Cases
  • Lock Expo 2015
  • Lock Expo 2015
  • Lock Safes
  • Locksmith
  • Locksmith Consumer Advice
  • Locksmith Profiles
  • Locksmith Tools
  • Machinery
  • Marketing
  • Marketing – Installers
  • Marketing – Manufacturing
  • Mechanical Access
  • MLA Expo 2015
  • MLA Expo 2015
  • Mortice
  • MyTradeTV Blogs
  • Newsletter Left
  • Newsletter Right
  • Newsletters
  • NFA Awards
  • NFA Awards 2014
  • NFA Awards 2015
  • Online Ordering
  • Online ordering
  • Orangeries
  • Padlock
  • Panel
  • PHEX – Alexandra Palace
  • PIGS
  • Piping
  • Plumbing
  • Plumbing & Heating
  • Podcasts
  • Profiles
  • Pumps & Filters
  • PVCu
  • Safes
  • Safety Glass
  • Sash Windows
  • Solar
  • Solar Controlled Glass
  • Sound Reduction Glass
  • spacer/warmedge
  • Spares & Repairs
  • Spares & Repairs
  • Speciality Glass
  • Sustainable Building
  • Talking Points
  • Team Blogs
  • Testing
  • TGQ
  • The Fit Show 2014
  • Timber
  • Timber Windows
  • Tools
  • Tools
  • Tools & Power Tools
  • Tools & Power Tools
  • Tools & Power Tools
  • Toughened Glass
  • Trade Association News
  • Trade Associations
  • Trade Counters
  • Trade Info
  • Training Centres
  • Transport
  • Transport
  • Transport
  • Transport
  • Triple Glazing News
  • UAP/Tradelocks
  • UAP/Tradelocks.
  • UK Construction Week
  • Uncategorized
  • UPVC Windows
  • Van Security
  • Van Security
  • Ventilation
  • Video News
  • Videos
  • Water Treatment/Waste Management
  • Web Design
  • Web Design & SEO
  • Web Design & SEO
  • Window Hardware
  • Window Hardware
  • Windows
  • Channel Selector
    Your default channel is: Glazing
    Tune in to Other Channels:
    Glazing
    Locksmith
    Plumbing & Heating
    Kitchens & Bathrooms