Long-standing provider of software solutions for the window industry, Windowlink, has doubled its workforce since the successful management buy-out engineered by the current MD, Mark Dudley, in 2013.
With five new additions to the team, including software developers and customer service experts, the company has also seen strong investment in IT and telecommunications. Mark said: “Over the past two years we have invested huge resources in order to further develop and improve our two market leading design, sales and presentation software modules – Vector for conservatories and orangeries, and Focus for windows and doors.
“We’ve updated our programmes constantly to reflect the changing market trends and the launch of new, innovative products, such as the solid tiled roof for conservatories, or the popular roof lanterns. But we’ve also developed new features to effectively help installers large and small across the UK sell their products easier to the end consumer.”
One of these features is Autograph, a digital signature facility, which allows sales reps to produce a contract and get it signed in one visit to the homeowner, on a touch screen device or an external pad, without affecting the consumers’ right to the 14 days cooling off period. Autograph allows sales reps to specify email lists, enabling them to send a combination of the job file, the specification and signed contract, directly from the application, to the customer and the office staff.
“This is an excellent addition for both Vector and Focus, which allows window retailers to save considerable time and secure more sales, faster and more easily. It also provides a clearer, more straightforward way of communication between the field team and the office, with no room for mistakes,” said Mark.
Investment at the company continues this year, as Windowlink looks to engage another software developer and sales executive, as well as to launch new features that will further enable window retailers to capitalise on and maximise all upselling and cross-selling opportunities during the sales pitch.
Mark added: “From designing the windows, doors and conservatories in high quality 3D graphics, to producing the quote and contract and getting it signed, our applications will manage the entire sales process, from start to finish, in the most cost-effective and time-saving way.”
For more information visit www.windowlink.com or call 01452 348575