Guardian Roof has unveiled three new digital innovations for 2016 to transform the online experience for customers and Guardian Registered Installer Scheme members.
The hat trick of new digital assets feature a new mobile app; a new website; and a digital animated video that reveals the secret installation process behind the UK’s leading warm roof supplier for the first time.
The website includes new functionality and content including the 3D-model animated video that takes the viewer on the complete installation journey from the removal and recycling of the old conservatory roof; through the patented precision fitting process to the final fitting of the LABC-approved Guardian Warm Roof.
In addition, the Guardian Roof mobile app is a new exclusive benefit for Team Guardian registered installers focusses on slashing administration workload and improving the customer experience.
The app is also designed to simplify processes for field teams and roofing managers wherever they might be.
It has built in functionality, especially for reps that visit established clients on a recurring basis, to perform customer service and field management functions. And it has all been designed thanks to feedback from Team Guardian members of all sizes.
For Guardian Roof, Ross Darcy said:
“Ever since we launched Team Guardian we have listened to our customers needs and our members’ commercial challenges – whatever they may be. I think that the website and video will offer a leap forward in people’s understanding of our Warm Roof technology. It’s about complete transparency for customers, and giving our installers the tools they need to answer any questions that arise.
“This app is another step forward in demonstrating how we can use the latest technology to make life simpler for our registered installers. Times are changing. And I think that some fabricators and installers who fail to keep pace with new technology risk getting left behind. I remember the bad old days when it was all faxes, random emails and back-of-a-fag-packet cost calculations. You just can’t get away with that any more.
“The app is our latest improvement to bring everything together. And We expect our customers along the whole of the product life cycle to experience tangible benefits too. And our new digital advances for 2016 represent more exciting improvements in the Guardian Warm Roof customer experience.”
Earlier this year Guardian Roof unveiled new sales software for members of its Team Guardian Registered Installer Scheme later this month.
The new software improved Team Guardian installers’ efficiency and conversion rates; plus help increase capacity for Team Guardian fabricators. Developed exclusively for Guardian Roof by RoofWright, the software can produce an infinite number of designs using over 200 unique templates and five Metro tile designs.
The software also focuses on customer experience and new commercial benefits. It enables Team Guardian installers’ associated retailers to engage customers directly in the design process using virtually-rendered real-time graphics.
And the software offers massive time savings; allows for instant precise pricing of jobs; and, features structural checks to guarantee the integrity of each job. Further process time savings are predicted to transform fabrication capacity.
Last year Guardian Roof launched a new Team Guardian membership drive targeting a total of 200 accredited installers.
In less than four years, Team Guardian has already established a network of 23 fabricators and over 150 team guardian installers throughout the UK.
A Guardian Warm Roof is best installed by a registered Team Guardian installer. The scheme is designed to allow home-owners verify Team Guardian Registered Installers, and prevent competitors falsely claiming to supply the patented roof system.
In addition to the right to install Guardian Roof and access the new software, Team Guardian Registered Installers enjoy additional exclusive benefits including full training; sales models; official Team Guardian ID’s and lanyards; promotion on the Guardian Warm Roof website; and crucially, leads from a local fabricator.
More information about Team Guardian is available by calling 0800 0665832 or visiting www.guardianroof.co.uk/installer-registration/
The new Guardian Warm Roof app will be available on IOS and Android.