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Glazing Clippings and Musings June 2016 by Helen Duval

There have been some tragic and uniquely disturbing incidents recently in the news which have no doubt affected most of us and all warrant note. The murder of Jo Cox is hardly a subject anyone wants to write about, but the entire MyTradeTV team wants to add their condolences to the family of the MP who was West Yorkshire based. When it is closer to home, the stark reality of the dangerous times we live in, I think makes us all focus on these issues personally.

It somehow seems wrong to leap from there to business, but from tragic events people look at family and friends and want reassurances that they will be safe. I don’t think it is therefore unsuitable to state that I for one am relieved and reassured that people in this industry continue to strive hard to keep the rest of us secure both in our homes and at work.

As I have no desire to trivialise events that have occurred recently I don’t intend to focus on the specifics of home security developments here, although the technical advances being launched have sunk in a little more deeply this month ….next month will be a different story as there are a number of exhibitions to report on.

Signs of Summer

It would be nice to say that Summer is here, but given the weather I’m not so sure, …all of which could be taking its toll on some installers. This is probably the busiest time of the year for many and I am sure that the regular deluges are not helping matters.

There have been some great articles coming in however, from customers regarding positive consumer responses in relation to design, performance and improved living space. With the desire to bring the outside in and to connect home and garden in more stunning ways than ever before, along with the appeal of al fresco living and dining, this would seem to show that the message about added value is really getting through to homeowners.

There is a particularly buoyant market at the moment in the orangery, conservatory and sun room sectors. Extensions with high end specifications, that include bi-fold doors with integral blinds and solar controlled roof glasses, are providing consumers with bigger, better and more beautiful homes – all of which are leading to referrals for many builders and installers in the domestic sector we are told.

It’s All In The Delivery

Like a good speech, it takes some practice to get things right and sometimes it is only when you are at the receiving end of bad service, that you appreciate the good firms out there. Over the years I have worked for many clients who really wanted to push the addition of new wagons to their in-house fleet, and I had been curious as to why it was just so important. In fact, I think now, that the delivery side of a business gets overlooked far too often, with many consumers completely unaware of the logistical machinations needed to get things delivered to site within a specific timeframe.

Having experienced the nightmarish attempts by the DX Group and by direct comparison, the absolutely stellar services of two completely different in-house delivery fleets, the evident benefits of flexible delivery services were more than obvious. Part of the problem is that the consumer doesn’t get a choice and feeling as though they are slotted in to a bigger picture doesn’t work for them. Building and renovation projects are a massive upheaval because of the disruption, without the added complications regarding delivery. Many homeowners probably behave like project managers yet they are naïve about the protocols involved in getting the work completed.

After broken products had arrived via DX with one company, I was expecting the worst with others, but then having received texts regarding consignment times, photographs of products on the wagon before delivery and texts confirming estimated arrival times, this saved the second supply company a verbal battering and much praise by everyone for their ability to offer a tailored service. It also led the installer on to two referrals. For installers that flexibility means everything when trying to keep the consumer happy and it’s worth noting.

More Good News

As I write the GM Fundraising team are hard at work on the Border 2 Border Challenge and it’s been really heart-warming to watch the different riders and their support teams post updates on their Social News Feeds. The conditions look extreme but it is great to see the riders pulling together #forthekids on what has been described as the toughest challenge yet for the group of diehard cyclists from this industry.

There are 2,016 miles between Vancouver, Canada and Tijuana, Mexico, with more than 92,000 feet of climbing and temperatures exceeding 40 degrees that they all will have to face. We are watching you guys and willing you on to success in this tremendous endeavour.

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