National Plastics is the UK’s largest independent trade counter network and when you visit one of the stores it’s easy to see why. Quite simply, the overall experience is second to none.
This is a view shared by long-standing National Plastics customer Turner Windows of Somerton Ltd. For circa 19 years Turner Windows have been a regular customer of National Plastics and owner Craig Turner, is very clear why. He said, “The service we get from National Plastics is superb. From the stock availability, staff knowledge and reliable service, they work with us and keep us informed at every stage. Even if there is a problem, which is rare, they find a solution quickly and efficiently.”
Turner Windows use the Weston-Super-Mare store and have built a very strong relationship with the team. Craig says, “Our day to day contact with Richard Bishop, who runs the Weston store, is excellent. He understands our business needs and knows the importance of holding a vast stock level and delivering on time to us. Their staff knowledge makes life so much easier and if Richard cannot help, we have the direct number to Managing Director Geoff Foster who is there to support. We really cannot fault them.”
Good customer service and attention to detail is a view held strongly for Somerton-based Turner Windows and supports their own business message. As a Network VEKA approved installer, Turner Windows are committed to raising standards across the window industry to ensure that customers are treated with the professionalism they deserve. Craig explains, “Like National Plastics our business has been built on quality, professionalism and service. We work with both our domestic and trade clients to offer them quality products, backed up with exceptional good service. We are proud of our own 5-star customer ratings as it is a further testament to what we do.”
National Plastics is renowned for its range which includes windows, doors, conservatories fascia boards, soffits, trims, internal and external cladding, guttering, drainage systems, carports and canopies and much more. What is also important is they typically keep over 60 days of stock at any one time and have over £2m around the depots to draw from so customers can be assured the products are in stock for when they need them.
It is clear that National Plastics’ approach of making customers’ lives easier is proving very successful. The company has added £10 million to its turnover in recent years and show no signs of slowing down.
You don’t get to be the UK’s largest independent trade counter network by accident. So if you’re not already a regular customer like Turner Windows, visit your nearest National Plastics store to find out what you’ve been missing.