Earlier this month we at Certass launched our brand new members’ area to an overwhelmingly popular response from our members. This launch followed 18 months of I.T development work to ensure we were providing a new modern user interface that is easy for our contractors to work with. Prior to this month’s launch we demonstrated our new members’ area system to a number of our contractors as it was very important to us to get their feedback on its operation and to obtain our contractors suggestions for any system improvements which we have incorporated prior to this month’s widespread launch.
Of course with anything new there is a learning curve. We took measures to prepare our members for these new system changes by sending out demonstration movies prior to our launch date which has proved to be very beneficial to all. One key measure on our launch-day was to ensure our team were all on hand to answer any questions our members may have had to quickly become comfortable and familiar with the new members’ area. In addition to this, a number of easy to follow instruction videos showing key features of the members’ area were produced.
As is always the case at Certass, we aim to deliver the very best we can to our members. In the first few days following the launch, we did receive a few feature requests to be made to the new members’ area to make it easier for members to search for information which we were able to incorporate within the first week of the new system going live.