In support of National Consumer Week (28 November-2 December 2016), TrustMark, the only Government-endorsed scheme for all trades in and around the home, is advising consumers and businesses to brush up on their consumer rights and legal obligations in relation to consumer redress.
‘Switched On’ is the theme of National Consumer Week and is being run by Citizens Advice, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and
Skills. The aim of the campaign is to let consumers know they can ask for a refund, repair or replacement if something goes wrong, and if required, they can exercise their rights, whether that be product safety or any service that a business has sold them. These provisions are in the Consumer Rights Act 2015, which came into force last year.
When the Consumer Rights Act 2015 came into force last November, TrustMark jointly developed assured advice for its 13,000 registered firms with Buckinghamshire and Surrey Trading Standards, as part of a dedicated primary authority scheme. This support and guidance provided information about the consumer rights and remedies as well as scenarios and advice regarding the main requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as regards cancellation periods.
Simon Ayers, Chief Executive of TrustMark, said: “National Consumer Week is an important campaign and helps consumers’ focus their minds on understanding their rights and businesses’ their legal responsibilities. By taking a responsible and proactive approach will avoid difficulties further down the line, which is ultimately better for the business and the customer. Customers want to be treated fairly and businesses that understand their customers’ rights can also expect repeated and trouble-free custom from them.”
Leon Livermore, CTSI chief executive, said: “Consumers who know their rights shop with confidence, saving time and money, which is good for all concerned. People should consider their
rights whenever they make a purchase – nobody wants to give or receive a defective product but it is important to know how to resolve any issues, should they arise.”
To obtain free and impartial business advice on the Consumer Rights Act, visit the government-sponsored website www.businesscompanion.co.uk.