In a recent contract window, door and conservatory fabricator frameXpress Ltd has supplied all the replacement products for a stunning refurbishment project in Jersey. The installation by Jersey based frameXpress customer Competitive Windows Ltd, was part of a major investment for the homeowners who wanted to upgrade their existing property rather than move to a new one.
The prestigious private home situated in one of island’s most highly sought after areas required replacement windows throughout. The homeowners had looked at the market carefully and specified improved thermal efficiency and security which would add value to their property.
As an investment project it was essential that only the highest standard products were installed and could be guaranteed to last. Casement windows with Georgian bars were supplied by frameXpress in standard white Optima Sculptured.
Jason Derrien, a Director at the home improvement company, has been impressed with the overall customer service provided by frameXpress, highly praising the competence and friendliness of the entire team since choosing to use the company as a supplier.
Whilst product, price and quality are essential components to evaluate for any project, the business relationship between Competitive Windows Ltd and frameXpress’ New Business Manager Dave Stearman is equally important to Jason.
He comments, “It is a fiercely competitive market here, and there is a level of trust that has built up with Dave, which is something I have always known I could rely upon. Our professional relationship has been nurtured and we have built a great working partnership. If ever I do have a problem, it is always sorted out”.
Regarding the recent transition to the Optima system Jason has felt confident in using it for new installation projects.
He continues, “I am normally quite sceptical about new product launches as they come with a lot of hype, but I have found this to be a really great system. Many customers also have been very complimentary about the range on offer. This project in particular has led to referral business for my company which is always the best proof of any product’s quality.”
The luxury private home now has the benefit of improved soundproofing and excellent thermal performance and the homeowners are thoroughly delighted with the end results.
Dave Stearman, New Business Manager at frameXpress comments, “Our customers evidently want more than quality products at an affordable price. One of the key advantages frameXpress offers is the ability to act upon the promises we make and deliver so much more than just the products themselves. Our support team is determined to make a real difference which is instrumental in the success of this company.”
New and existing customers have increased orders month on month in and around the UK with the leading trade fabricator. As a customer oriented business, over the last few years FrameXpress has reinforced customer care which has resulted in extremely positive results. Evaluating the market from the consumer’s perspective and offering customers viable POS material in downloadable format has also demonstrated a clear message of strength and support.
Dave continues, “Renovations have become big business as homeowners grasp that they can get to live in their dream home much more easily than they thought. With practical advice readily available from our team on everything from building regulations to energy efficiency is a clear advantage for our customers in a challenging market.”
For more information on the FrameXpress portfolio of pvc-u and aluminium systems then please visit the website www.frameXpress.co.uk