Over the last few months we have been asking new members joining us the reasons they picked Certass and where they heard about us.
The top reason why new members joined was for our customer service levels and our friendly, helpful staff.
Of course, all the other aspects of Certass membership such as designing the product around our customers, the way we structure our fees and the simple to use ‘mobile first’ IT platforms are important. But, these stem from our single overriding principle of delivering the best customer service we can.
So, after hearing this it should be no surprise that the biggest source of our new
business leads is our existing customer base and partner programs. We thought it’s
about time we said thank you in helping us grow to be an award-winning certification body.
From May 2017 where a new company joins Certass and they are introduced by an
existing member or partner, we will give both parties a £25 shopping voucher. We will be notifying all our existing members via the members’ area how to start receiving vouchers shortly.
Jason Clemmit, Certass Managing Director says ‘I am delighted to be able to launch
this ‘Introduce a Friend’ scheme. It’s great to hear that our existing members are
helping us to grow. I feel it’s important to reward our existing members for this
support. It’s also important to let our existing customers know that we will keep
investing in our customer support team as we grow to ensure we continue to deliver
industry leading support levels.’